Jan 19

Waiting for Motorola Remote Stock

You have have seen the Motorola HTPC Remote control that we got into stock late last year.

Unfortunately Pulse-Eight (through no fault of their own) ran into a bit of trouble with the quality control from Motorola's factory. After learning about this I (Hadley) personally went through the entire shipment and hand tested them for two issues;

  • Left arrow button being a little hard to press
  • Severe range degradation

The left arrow issue is a hardware fault and the range issue appears to be some sort of incompatibility between the dongle and certain PC motherboards USB systems.

As it turns out, a reasonable percentage of the first shipment we received turned out to be faulty in one way or another. As far as I'm aware we have now replaced all of the faulty units that were sent out before we tested the entire batch - if you still have a unit which is exhibiting any faults, let us know and we will sort it out.

Pulse-Eight have come to the party to sort everything out and have arranged replacements for all the faulty units. We're just waiting on the new hardware revision to be built and get stock shipped over to us here. Hopefully they will be arriving with us in late February.

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