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I purchased the following item following referral online as to where to get a Yubico security key. Products ======== 1 x FIDO U2F Security Key = @ $49.00 ea. Like most I didn't know the full detail difference in the Yubico key types, so again like most I selected the lower price one which after more detailed research proved to be incompatible with LastPass password manager. So my fault for not doing my homework and as I didn't specify to Nicegear what I wanted the key for they supplied it promptly with a modest courier freight charge. Further prompt action on their part once contacted allowed me to return the key and re-order the correct (twice the price) Yubico Neo key. Yet to receive it, but should be here tomorrow. Hadley at Nicegear has been great and prompt both via phone and email and their email advice system keeps you informed about order processing and shipping. Regrettably the 15% return handling fee sticks in the throat, but I accept the error was mine, not theirs, and time is money as the saying goes. I guess next time I need to ask questions first before ordering. Overall I would recommend Nicegear to others. A great range of products and the ordering process and information track I have only seen as good from one other overseas supplier. Well done Hadley, I look forward to seeing the Neo tomorrow. Cheers Vincent
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